Privacy policy
Privacy Policy
Effective Date: November 15, 2024
Introduction
Mama Moon Childcare Centre ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us, whether through our website, https://mamamoonchildcarecentre.com, or during the provision of childcare services.
By using our website or enrolling your child, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal information directly from parents/guardians, and in some cases, from children (with parental consent). This includes:
1.1 Personal Information of Parents/Guardians
Name, address, email, and phone number.
Emergency contact details.
Billing and payment information.
1.2 Personal Information of Children
Name, date of birth, and gender.
Medical and health information (e.g., allergies, medications, immunization records).
Developmental or special needs information (if applicable).
1.3 Automatically Collected Information
When you visit our website, we may automatically collect information, such as:
Browser type, IP address, and pages visited.
Cookies and similar tracking technologies to improve your online experience.information.
How We Use Your Information
We use the information collected for purposes including:
2.1 Providing Childcare Services
Enrolling your child and maintaining their records.
Ensuring the health and safety of your child.
Communicating with parents/guardians regarding schedules, emergencies, or updates.
2.2 Administrative and Legal Purposes
Processing payments and managing accounts.
Complying with legal or regulatory requirements.
2.3 Marketing and Communication (Optional)
Sending newsletters, updates, or promotional content, if you’ve opted in.
You can opt out of marketing communications at any time by contacting us.
Disclosure of Your Information
We do not sell or share your personal information to third parties except in the following circumstances:
With Service Providers: To support business operations, such as payment processing or database management.
Legal Compliance: If required by law, court order, or to protect the rights and safety of our center or others.
Authorized Personnel: With staff or educators who need the information to provide services for your child.
Storage and Security of Information
We take reasonable measures to protect personal information, including:
Secure storage of records, whether electronic or physical.
Restricted access to personal data by authorized personnel only.
Encryption of sensitive data where applicable.
Despite our efforts, no system is 100% secure, and we cannot guarantee the absolute security of your data.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer needed, the information will be securely destroyed or anonymized.
Your Rights Under Canadian Law
Under PIPEDA, you have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete data.
Withdrawal of Consent: You may withdraw consent for the collection or use of certain data, subject to legal or contractual restrictions.
To exercise these rights, contact us at info@mamamoonxhildcarecentre.com
Children’s Privacy
We collect information about children only with the consent of parents/guardians. This data is used strictly for providing childcare services.
Cookies and Online Tracking
Our website may use cookies to improve user experience. These cookies help us analyze website traffic and customize content. You can disable cookies in your browser settings; however, doing so may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@mamamoonxhildcarecentre.com
Phone: (672) 515 - 2993
Address: 6736 6th St. V5E3S7. BURNABY